Frequently Asked Questions

We typically accept T/T (bank transfer) with a 30% deposit to start sourcing, and 70% balance before shipping. For larger orders, we can discuss L/C. Every payment is documented with an invoice and contract.

We primarily quote and accept payment in USD. Euro and RMB are also possible depending on the transaction. Contact us to discuss.

No. Our quotation includes the vehicle price and our service fee. Shipping, insurance, and destination port charges are quoted separately and transparently before you commit.

For first orders, we ask for full payment before shipping ——it's standard in this industry. But once we've worked together and built trust, we're flexible with repeat clients.

If we cannot source the exact car you requested, your deposit is fully refundable. If you change your mind after sourcing begins, the deposit covers our sourcing costs and is non-refundable.

We ship to most countries in Africa, the Middle East, Southeast Asia, Central Asia, and South America. Popular destinations include Nigeria, Ghana, Kenya, UAE, Philippines, and more. Use our Import Rules Checker or contact us to confirm.

RoRo (Roll-on/Roll-off) is cheaper for standard vehicles. Container shipping is safer for high-value or electric vehicles. We recommend based on your specific car and destination.

Typical transit times: Africa 25——0 days, Middle East 15——5 days, Southeast Asia 10——0 days. Actual time depends on the shipping line schedule and your port's congestion.

We handle the Chinese export customs clearance. For import customs at your destination, we provide all necessary documents, but you work with your local customs broker. We can recommend trusted brokers in many markets.

Yes, and we recommend it. Marine cargo insurance costs about 0.3——.5% of the car's value ——a small price for peace of mind. We can arrange it, or you can use your own provider.

Standard export package: Commercial Invoice, Packing List, Bill of Lading (B/L), Certificate of Origin, and China Export Declaration. Additional certificates (SONCAP for Nigeria, COC, etc.) available at cost.

Yes, Certificate of Origin (Form E, Form F, etc.) is included in our standard documentation package for applicable trade agreements.

We check your country's import regulations before sourcing. We only recommend vehicles that meet your market's age limit, emission standard, and other requirements. Use our Import Rules Checker.

Absolutely. We provide the VIN before you make the final payment, so you can independently verify the vehicle's history through Carfax, CarVX, or similar services.

We don't rely on third-party checklists. Our own team inspects every car ——exterior, interior, engine, undercarriage, odometer, and a test drive. You get unedited photos and a written report before you pay anything. If we find a problem, we tell you ——even if it means losing the sale.

Yes, you are welcome to send your own inspector or agent to verify the vehicle before payment. We encourage transparency.

Our inspection catches the vast majority of issues. If we discover any problem after you've paid the deposit but before final payment, we disclose it immediately and let you decide. We'd rather lose a deal than ship a bad car.

New cars come with the manufacturer's warranty. For used cars, we offer a 7-day post-delivery support guarantee ——if there's a significant undisclosed issue, we'll work with you to resolve it. Extended warranty options available.